Rewards Program
What is The Sak Rewards?
The Sak Rewards is our loyalty program designed to thank you for shopping with us. All customers are automatically eligible — there’s no sign up required. As soon as you make a purchase or share your email with us, you’ll start earning points and...
How do I join The Sak Rewards?
There’s nothing you need to do to join. Customers are automatically enrolled when they make a purchase or provide an email address. Creating an account is recommended so you can easily track your points, tier status, and available rewards.
How do I earn points?
You earn points for every dollar you spend on qualifying purchases made after the loyalty program launches on May 18, 2026. Points earned per dollar depend on your tier:• Tier 1: 1 point per $1• Tier 2: 2 points per $1• Tier 3: 3 points per...
When will my points show up in my account?
Points collected for orders should appear in your account instantly after the purchase is completed and can be used toward future purchases. Rewards cannot be applied to past or current orders. Make sure you are logged in to view your reward...
When and how can I redeem my points?
It’s completely up to you. You can redeem your points right away or save them for a future purchase. To redeem points:• Log into your account• Add items to your cart• At checkout, apply your reward pointsPoints are non transferable and cannot be...
Can I use rewards points on a pre-order?
Rewards points cannot be applied to pre-order purchases at this time. Points may be used on eligible in-stock items, so you can still save them for a future order once the item is available.
Can I use my points combined with other discount codes?
Yes. Reward points are treated as a discount but we allow the combining of the two. However, multiple discount codes cannot be used together.
What happens to my points when I return an item?
If you return an item, the points earned from that purchase will be deducted from your points balance. If you made a purchase using reward points, the points used will first be refunded to your loyalty account, and then to your original payment...
Do points expire?
Yes, your points expire one year from the date they were earned. For example, if you earn points on July 1, 2026, those points will expire on June 30, 2027. Please note: refunded points will retain their original expiration date and will not be...
How does tier status work?
Your tier status is based on how much you spend within a rolling 12-month period.Each time you reach a new spending threshold, you unlock that tier and keep it for 12 months from the date you qualify. Additional purchases can move you into a...
Can my tier change over time?
Yes. Your tier can increase or decrease based on your spending within a rolling 12-month period.When you unlock a tier, you keep that status for 12 months. To maintain that tier, you’ll need to meet the spending requirement again during that...
What is the Welcome Tier?
The Welcome Tier is the entry level of The Sak Rewards. Customers in the Welcome Tier earn 1 point per dollar spent and enjoy select benefits. Higher tiers unlock additional perks such as bonus points, rewards, and exclusive access.
When do tier benefits apply?
Tier benefits apply once you qualify for that tier and remain active as long as you maintain that status. Benefits do not apply retroactively to past purchases.
What are Double Points Days?
Double Points Days are special events where eligible members earn twice the usual points on qualifying purchases. These events are announced via email and SMS, so make sure to subscribe.During Double Points Days:• Welcome Tier and Tier 1 earn 2...
How do birthday rewards work?
During your birthday month, eligible members will receive:• Double points on all purchases• Birthday discount on one purchase based on tier:• Tier 1: 10% off• Tier 2: 15% off• Tier 3: 20% off Your birthday must be saved in your account to receive...
What are anniversary rewards?
Anniversary rewards are our way of celebrating your loyalty. Eligible members receive a 30% discount on their anniversary, delivered via email, SMS, and displayed on your “My Rewards” page. Members who maintain their tier year over year also earn...
What are milestone rewards?
Milestone rewards are bonus rewards for repeat purchases. Tier 3 members earn extra points after every five qualifying orders.
What are VIP events and early access?
VIP events and early access allow eligible members to shop new launches, special collections, or limited events before the general public. Access is available to members who are subscribed to email and/or SMS.
Which tiers qualify for free returns?
Free returns are available for Tier 2 and Tier 3 members. Eligibility is based on your tier at the time of purchase. Please refer to your Rewards dashboard for details.
How does ReSak benefit Tier 3 members?
Tier 3 members earn extra points when selling items through ReSak. For every $1 you sell you will get 1 point in loyalty points — good for the planet, great for your points balance.
Do I need an account to earn rewards?
You can earn rewards as long as you provide an email address. Creating an account allows you to track your points, tier status, and available rewards more easily.
Can I opt out of The Sak Rewards?
Yes. If you prefer not to participate, please contact Customer Service for assistance.
When and how do I receive my Tier 2 or Tier 3 welcome gift?
When you unlock Tier 2 or Tier 3, you’ll receive a free gift valued at $29 or $49, respectively. Look for an email with your unique redemption code, which will also appear on your “My Rewards” page.
What should I do if I need more help?
For more information or assistance with your The Sak Rewards account, please contact Customer Service. Contact information can be found here!
Where can I read the Terms & Conditions for The Sak Rewards program?
Please click here to read the Terms & Conditions for The Sak Rewards program.
How do I apply rewards points at checkout?
To use your rewards points on a purchase, follow these simple steps: 1. Log into Your Account Click the person icon at the top right-hand corner of the homepage and sign in using the email address and password associated with your account. You...
How do I apply my rewards points when using an accelerated checkout method?
If you're using an accelerated checkout method such as Shop Pay, PayPal, or Amazon Pay, please apply your rewards points in your cart first before selecting the accelerated checkout option. This ensures your rewards are properly deducted from your...
I entered the wrong birthday by accident. How do I change it?
Please email [email protected] to request an update to your birthday.
I made an order but didn’t check out under my loyalty account. Can I get the rewards adjusted for my previous order?
Unfortunately, rewards cannot be adjusted or recovered for orders placed without logging into your loyalty account.