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<p>Anniversary rewards are our way of celebrating your loyalty. Eligible members receive a 30% discount on their anniversary, delivered via email, SMS, and displayed on your &#x201C;My Rewards&#x201D; page. Members who maintain their tier year over year also earn annual bonus points based on their tier.</p>

<p>Anniversary rewards are our way of celebrating your loyalty. Eligible members receive a 30% discount on their anniversary, delivered via email, SMS, and displayed on your “My Rewards” page. Members who maintain their tier year over year also earn annual bonus points based on their tier.</p>

What are anniversary rewards?

Rewards Program

What is Purple Dot?

Where is my order?

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Can I modify or cancel my order?

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What are my payment options with pre-orders via Purple Dot?

What happens to my money while I wait for my pre-order?

Will I know if the shipping date changes for my pre-order?

Why was my order cancelled?

Can I change my shipping address?

Do you offer gift cards?

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How to redeem your gift card?

What happens if I cancel my pre-order?

Does The Sak match pricing found elsewhere?

Is my payment information safe?

What if My Order Arrives Damaged?

I have asked for a refund. How will I be refunded?

When Should I File a Claim?

Orders

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What is your return policy?

What is your Canada return policy?

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What is the payment method used for refunds?

What items are non-refundable?

How to return or exchange an order

What do I do if I have not received my refund?

The Sak Warranty Policy

Do you refund shipping charges?

I want to return several items purchased on different orders, can I return it together?

How are refunds calculated?

How are refunds calculated for items purchased during a promotion?

Returns and Refunds

Learn about The Sak

Corporate Information

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Technical Support

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Understanding you Order History

Account Management

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What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

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Payments

How do I become a wholesale customer?

How do I login to my wholesale account?

Wholesale Merchandise Credit and Refund Policy

Wholesale

Sustainability

What is The Sak Rewards?

How do I join The Sak Rewards?

How do I earn points?

When will my points show up in my account?

When and how can I redeem my points?

Can I use rewards points on a pre-order?

Can I use my points combined with other discount codes?

What happens to my points when I return an item?

Do points expire?

How does tier status work?

Can my tier change over time?

What is the Welcome Tier?

When do tier benefits apply?

What are Double Points Days?

How do birthday rewards work?

What are milestone rewards?

What are VIP events and early access?

Which tiers qualify for free returns?

How does ReSak benefit Tier 3 members?

Do I need an account to earn rewards?

Can I opt out of The Sak Rewards?

When and how do I receive my Tier 2 or Tier 3 welcome gift?

What should I do if I need more help?

Where can I read the Terms & Conditions for The Sak Rewards program?

How do I apply rewards points at checkout?

How do I apply my rewards points when using an accelerated checkout method?

I entered the wrong birthday by accident. How do I change it?

I made an order but didn’t check out under my loyalty account. Can I get the rewards adjusted for my previous order?

Contact Us

What is The Sak shipping timeframe?

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My order has shipped, but I no longer want the order. Can I refuse the incoming package?

What are anniversary rewards?Updated 9 hours ago