Orders
What is Purple Dot?
Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers like you. They help ensure you are always up to date about your pre-order and offer a self-serve portal for you to do...
Where is my order?
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking information.To check your order status: Log into your account: Visit the account login page and sign in using your email or Shop Pay Go...
What do I need to provide when I make a pre-order?
You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order...
Can I modify or cancel my order?
To manage your order, visit the order sign-in page and log in using your Order # and Email, or select “Sign in with email” at the bottom to quickly access your most recent order. You can also click the profile icon in the top right, then go to...
How do I change the shipping address on my order?
To manage your order, visit the order sign-in page and log in using your Order # and Email, or select “Sign in with email” at the bottom to quickly access your most recent order.You can also click the profile icon in the top right, then go to...
What are my payment options with pre-orders via Purple Dot?
Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.
What happens to my money while I wait for my pre-order?
Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back: keeping you in full control if you change your mind.
Will I know if the shipping date changes for my pre-order?
Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime https://www.thesak.com/pages/manage-pre-orders
Why was my order cancelled?
Items may occasionally be cancelled by our system if there was an issue with the order or if an item goes out of stock. You will receive an email notice that will explain the reason for the cancellation. You will not be charged for any cancelled...
Can I change my shipping address?
Yes! Login to your pre-order self-serve portal here https://www.thesak.com/pages/manage-pre-orders to update your shipping details. You will then receive an updated pre-order confirmation email.
Do you offer gift cards?
Yes we do! To shop our gift card selection, please click here. Please note: Gift cards are considered Final Sale and cannot be returned, refunded, or exchanged once purchased. Please treat gift cards like cash, as they cannot be replaced if lost,...
Can I change my email?
Yes! Please email [email protected] with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.
How to redeem your gift card?
Add the items to your shopping cart you wish to purchase then click "Checkout" You will see an open box that says, "GIFT CARD OR DISCOUNT CODE". Enter Gift Card number into this box and then click, APPLY. Please see example below. If you have...
What happens if I cancel my pre-order?
You can cancel at any time here before your pre-order ships https://www.thesak.com/pages/manage-pre-ordersYou will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank.
Does The Sak match pricing found elsewhere?
Yes. We value all of our customers. If you have found a better price on the exact same product within 30 days of purchase on our site, we will match. Please send a picture of the active advertisement to [email protected] we will refund...
Is my payment information safe?
Payment information is processed securely by Stripe. No card details are transferred to or held by The Sak or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.
What if My Order Arrives Damaged?
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.
I have asked for a refund. How will I be refunded?
Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank.
When Should I File a Claim?
Marked As Delivered (Stolen) Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, some order issues may require a police report to be filed Stuck In Transit...