Where is my order?Updated 8 hours ago

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking information.

To check your order status:

• Log into your account: Visit the account login page and sign in using your email or Shop Pay
• Go to Orders: Once logged in, click Orders in the top menu to view your order history
• Select your order: Click into the order you want to view
• Check status and tracking: If the order is marked as Fulfilled, it has shipped. You’ll see tracking details and a link to follow your shipment

Managing your order

From your account, you can take additional actions using the top menu:

• Click Modify Order to edit items, update your shipping address, apply a discount code, or cancel your order (available within 1 hour of placing your order)
• Click Start a Return to begin a return or exchange for eligible items

Important:

• Order changes, including address updates and cancellations, are only available within 1 hour of placing your order
• Once that window has passed, orders are processed quickly and can no longer be modified
• Returns and exchanges can be started at any time within the eligible return window through the Start a Return option

Make sure to sign in using the same email address used at checkout to access your order details.

For any further assistance, please contact our customer support team at [email protected].