Shipping
What is The Sak shipping timeframe?
Orders are usually shipped within 24-48 hours. Orders only ship Monday through Friday. Please refer to product pages for most up to date shipping promise. Shipping may differ on days during national holidays. Pre-orders can be cancelled free of...
Why Isn’t My Tracking Information Updating?
It’s normal for tracking information to take some time to update after your package has shipped. Depending on the shipping carrier, tracking may not show updates for the first 48 hours or until the day of delivery. Here’s why this might happen:...
What carrier do you use?
The Sak purchases are shipped either via UPS, DHL or USPS depending on the options selected at checkout. For PO Box mailing addresses and rural routes we ship via UPS SurePost. We do not ship to APO/FPO addresses. For international shipments, we...
How do I know if my order shipped out?
You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking number for your package.
My order has shipped, but I no longer want the order. Can I refuse the incoming package?
If you no longer want the order that was placed, please do not refuse the package from the shipper, as this may prevent or delay the refund process. We recommend accepting the package and starting a return through our return portal. Any applicable...
I never received my order, what should I do?
If your order has not been received, please wait 48 business hours to see if the package gets delivered. After this time, please contact customer service for support. If you have not received the package and it is beyond the 30 days from the...
I entered the wrong address, what should I do?
To manage your order, visit the order sign-in page and log in using your Order # and Email, or select “Sign in with email” at the bottom to quickly access your most recent order.You can also click the profile icon in the top right, then go to...
Do you ship to APO/FPO, PO Box or US Territories?
No - currently we do no ship to APO/FPO at this time. We do ship to PO Boxes via UPS SurePost (excluding Alaska & Hawaii). We do not ship to U.S. Territories listed below: American Samoa Micronesia Guam Marshall Islands Northern Mariana Islands...
Do you ship internationally?
Yes! Currently we ship internationally via DHL. By partnering with DHL for international shipments we make it simple for you, by offering a way to pay international customs fees upfront. Customs fees and duties are included in the shipping price...