Returns and Refunds
How do I request a refund?
To request a refund, please follow these steps: Log in to your order at The Sak Order Portal. Navigate to your order history and select the order you wish to return. Click on the 'Return' option next to the relevant order. Fill out the necessary...
What is your return policy?
If You Purchased On Our WebsiteIf you are not completely satisfied with your order, you may initiate a return or exchange within 30 days of the ship date, unless otherwise noted in a disclaimer for special sale events or final sale items. If more...
What is your Canada return policy?
Orders purchased on thesak.ca are final sale and cannot be returned or exchanged with our current domestic return policy. Unfortunately, we are unable to process refunds or exchanges for products shipped outside of the United States, and our...
What is the refund processing time?
Once we receive the first carrier scan for your returned item, the refund is issued. The funds will be issued to your original payment method unless specified otherwise. Please note, depending on your card provider, it may take an additional 3-5...
What is the payment method used for refunds?
Refunds are issued to the original payment method used at the time of purchase. In cases where this is not possible, such as when the card has expired, we will contact you to arrange an alternative refund method. Options may include a refund to a...
What items are non-refundable?
The following items cannot be returned or refunded: Gift cards Items that show "FINAL SALE" in red next to the price or Add To Bag button. Please review our full refund policy on our website for more information on non-refundable items.
How to return or exchange an order
To return or exchange an order, click here.
What do I do if I have not received my refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a...
The Sak Warranty Policy
The Sak product is protected by a one-year limited warranty for any defective or damaged product with normal use. This does not include reasonable wear & tear or color transfer made from clothing. Proof of purchase and photos are required....
Do you refund shipping charges?
Original shipping charges are non-refundable, except in cases where we have made a shipping error. Return shipping costs may vary based on your Sak Rewards tier and will be shown during the return process when our prepaid return label is used.
I want to return several items purchased on different orders, can I return it together?
It is very important to return orders separately; in its own packaging using the shipping label with the correct order number. This will help simplify the return process and reduce delay on your refund.
How are refunds calculated?
Refunds are calculated based on the original purchase price paid, minus any discounts applied at the time of purchase. Shipping costs are not typically refundable, unless the return is due to our error. Restocking fees may apply depending on the...
How are refunds calculated for items purchased during a promotion?
Items purchased during promotional periods may be subject to special refund conditions. If you return an item bought during a promotion, the refund amount will reflect the discounted price paid, rather than the full retail price.