What is your return policy?Updated 8 hours ago
If You Purchased On Our Website
If you are not completely satisfied with your order, you may initiate a return or exchange within 30 days of the ship date, unless otherwise noted in a disclaimer for special sale events or final sale items. If more than 30 days have passed but the item is still within one year of the purchase date and is defective, you may return the merchandise for store credit. Store credit is issued as a promotional code and may only be applied to merchandise on thesak.com, it cannot be applied to shipping charges. Any applicable return shipping cost will be shown during the return process and may vary based on your Sak Rewards tier when our prepaid label is used. One exchange per paid item is allowed for domestic orders only. Original shipping fees are non-refundable for orders that did not meet the free shipping threshold.
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us [email protected].
What To Expect
Once we receive your package, please allow 7-10 business days for your return to be processed. You’ll receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your financial institution, it may require additional days for the refund to post to your account. Original shipping charges are non-refundable. Any discount code, reward code or special offer on your return order is not transferable to another order.
If You Purchased From An Authorized Retailer
We accept returns for items purchased on our website only. The Sak merchandise purchased from outside retailers must be returned to the original point of purchase and is subject to their return policy.
International Orders
International orders purchased on thesak.com are final sale and cannot be returned or exchanged with our current domestic return policy. Unfortunately we are unable to process any refunds or exchanges for product shipped outside of the United States or extend our pre-paid shipping (only domestic). Additionally If purchased outside of our website please return to the store it was purchased from.
Canada orders purchased on thesak.ca are final sale and cannot be returned or exchanged with our current domestic return policy. Unfortunately, we are unable to process refunds or exchanges for products shipped outside of the United States, and our domestic prepaid return label option is not available for international orders.